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Sales &MerchantryDevelopment - Optimum ResultsOptimum Results Contact us(00353) 42 93 33033info@optimumresults.ie Home Courses Management Training StrategicMerchantryPlanning Attendance Management Conflict Management First Line Management Team Leadership Train the Trainer Performance Management Leadership Skills Investigating Complaints In The Workplace Project Management IGNITE – Line & Middle ManagementMinutiaeProgramme Marketing Courses Developing Marketing Strategy Fundamental Marketing Skills Introduction to E-Marketing Sales TrainingConstructiveTelesales Sales Presentation SkillsConstructiveNegotiation Skills Sales SkillsConsumerService Skills Advanced Sales Strategy PersonalMinutiaeCourses The Art of Presentation & Public SpeakingLiaison& Assertiveness Skills Stress Management Mindfulness Time Management Professional Presentation Skills Innovation & Creativity Health and Safety Courses Fire Safety First Aid General Health & Safety Anti Money Laundering Slips, Trips and Falls Manual Handling Data ProtectionConsumerService (Retail) Knife Safety Food Safety Level 1 Services Training and Consultancy Online Training Services Customised eLearning Courses InternationalConsumerResearch Partner With Us Resources eLearning and Microlearning Learning Management Systems FAQsWell-nighUsWell-nighUs Why Choose Us? Our Company Values Trainer Profiles Testimonials Our Clients Awards Blog Contact Us Training & Consultancy Online Training International management trainingConsumerResearch Sales &MerchantryDevelopment Sales Training Our suite of sales & merchantry minutiae modules are designed to increase your employee motivation and skill in selling and negotiation. These modules include elements such as developing SMART sales plans, constructive questioning techniques and the skills of constructive negotiation. To see increasingly detail well-nigh the training goals and content of our sales & minutiae courses, simply click on the undertow below. As with all our training programmes, any of these modules can be delivered to your employees individually or in any combination with modules from any of our other training categories..Trainer Profile All of our trainers are specialist consultants in their chosen field and are worldly-wise to provide a vast value of industry knowledge throughout the training experience. This elevates our courses a step whilom your standard off-the-shelf training course. All trainers provided by Optimum Results fully comply with our ISO and HRE Quality Systems & Procedures. The criteria for the selection of trainers state that all trainers who work on Optimum Results programmes are: Educated to at least third level in a merchantry or management related discipline. Have at least 5 years of relevant merchantry management experience. Hold a recognised, formal qualification in Training of Adults. Have a demonstrable enthusiasm for the subject matter and have spanking-new liaison skills.ConstructiveTelesales OurConstructiveTelesales undertow covers areas such as maximising your existing sales gravity potential, new approaches to introducing products by telephone, constructive questioning methods to establish engagement with customers and consumer needs early, setting targets and breaking them!Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expenses Programme Overview Maximising your current sales resources by refreshing their skills and motivation. Learning some new approaches to introducing products and services by telephone. Exploring variegated questioning methods that help you engage with new customers quicker and increasingly frequently. Learning some unconfined ways to alimony motivation as upper as possible. Selling increasingly by setting and breaking targets! Programme Outline Managing and planning your calls.Towersrapid rapport and engagement. Selling skills – when and how to tropical successfully.Towerslong term consumer relationships – ‘keeping the door open’ Keeping yourself motivated when the going gets tough. ViewUndertowDetails Contact us Sales Presentation Skills Learn to understand consumer behaviour and attitudes, delivering improved sales through use of a positive attitude, build an constructive tideway to presentation and listening skills, increase existing consumer sales through constructive territory management and to create SMART sales plans.Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expensesProgramme OverviewModernizethe organisation’s performance through a thorough knowledge of consumer behaviour and attitudes.Unhookimproved sales through use of a positive attitude. Build a professional tideway to presentation, selling and listening skills. Increase sales of existing customers and add new ones through constructive territory management. Create a SMART sales plan that delivers growth for the organisation. Programme Outline Understanding the psychology of ownership Putting the consumer first The five steps to a sale The elevator pitch Selling features and benefits Closing the sale Linking and navigate selling Developing a SMART sales plan ViewUndertowDetails Contact us Negotiation Skills You'll learn to understand the negotiation process and to fathom what makes a good negotiator. During the undertow we'll moreover imbricate the various techniques involved in constructive negotiations and how to practice them, and explain the skills involved in win/win negotiations. The program includes remoter coaching that enables your team to review how they have unromantic their new negotiation skills. We moreover summate the return on investment you have achieved as a result of our negotiation skills training program. Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expenses Programme Overview Understand the negotiation process.Proceedsan appreciation of what makes a good negotiator. Understand and practice the various techniques involved in constructive negotiations. Understand the skills of win/win negotiations. Programme Outline Understanding the negotiation process. What makes a good negotiator? Good communications. Listening and questioning techniques. Structured negotiation techniques. Tactics and tips. Overcoming objections. Gaining commitment. Role play scenarios. ViewUndertowDetails Contact us Sales Skills Our sales training undertow is designed to requite participants the knowledge, skills and conviction to be worldly-wise to unhook spanking-new consumer superintendency and to sell proactively. We moreover imbricate maximising your current sales resource by refreshing skills and motivation, and up-skilling both field sales representatives and sales managers.People who usually deal with selling on a daily or weekly basis, but never had any formal sales training. Our sales training undertow is platonic for them. Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expenses Programme Overview To requite participants the knowledge, skills and conviction to be worldly-wise to unhook spanking-new consumer superintendency and to sell proactively. To maximise your current sales resource by refreshing their skills and motivation. To up-skill both field sales representatives and sales managers. Programme Outline “Making Passers Buy” Converting visitors to sales Service which has me wanting to come back.Towersconsumer relationships and consumer loyalty Excellence in service Managing and planning your callsTowersrapid rapport and engagement Selling skills– when and how to tropicalTowerslong-term consumer relationships. Keeping motivated Where is our competitive advantage? Who are our target customers/ sector? What are our barriers to growth? Practices/ Systems/ Behaviours Sales Presentation ViewUndertowDetails Contact usConsumerService Skills This undertow gives participants the knowledge, skills and conviction to be worldly-wise to unhook spanking-new consumer superintendency and to sell proactively. Participants will moreover proceeds the opportunity to practise and modernize their computer skills through exposure to online learning. Our consumer service undertow is suitable for those who are currently working in consumer service or want to join consumer service as a profession.Customer Service Skills training (elearning) Choose from our micro-learning range of elearning modules unelevated ranging from 5 mins elapsing to 30 mins elapsing each. ' Full Range of modules are misogynist here. Creating GreatConsumerConversations - 04min 56 sec elapsing - What exactly does it take to have a good conversation that would be considered good service? How do we deal with others with good consumer service?Unconfinedconsumer conversations can be achieved with these five easy steps: Prepare, Greet, Act, Offer, and Thanks. That makes a unconfined consumer conversation. Representing Your Brand-05 min 47 sec duration-There’s a lot that goes into making sure you properly represent your trademark – your clothes, your hair, how you drive, and more. Today we’re going to talk well-nigh how you present yourself can help you be the brand! The 4 P's For Creating Loyal Customers-03 min5 sec- It's easy to make the mistake of thesping that consumer service is all well-nigh happy employees delivering smiling service. Friendly service is veritably a requirement, but that vacated isn't enough. People are just one of the Ps required. This program details the towers blocks and the "mortar" that holds them together—four Ps that are essential for supermarkets to momentum consumer satisfaction. How to Stay Positive with Customers-03min 33sec duration- If you’re positive, your deportment and communications will be positive, and in turn your interactions with your customers will be positive. There will unchangingly be someone you can’t please, but by eliminating unrepealable phrases, you’ll increase your probability of a satisfied customer. How to Upsell-05min 33sec duration-Upselling is an art and it’s one you need to master if you’re in retail. It’s a soft-hued wastefulness of communication, product knowledge, and the power of suggestion. The problem with most upselling is that it happens at the wrong time. A successful upsell is increasingly than asking “Would you like anything else?” It’s well-nigh you demonstrating a value to your customer. Managing Retail Employees-10 min 16 sec duration- Being a manager is difficult. Being a manager in the world of retail is plane increasingly difficult. Not only are you responsible for achieving store goals which include sales, upsells, shrink, and consumer satisfaction, but moreover your success is dependent on the people who work for you. Call us for a quote: prices range from €5 to €25 per module depending on your requirements. Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expenses Programme Outline The Basics of GoodConsumerCare Excellence in Service: Fundamentals for Employees Working with Upset Customers Proactive Selling Skills Listening SkillsConstructiveCommunicationTowersconsumer relationships and achieving consumer loyalty CreatingConsumerloyalty Telephone skills. Programme Overview To requite participants the knowledge, skills and conviction to be worldly-wise to unhook spanking-new consumer superintendency and to sell proactively. To requite undertow participants the opportunity to practise and modernize their computer skills. Participants will proceeds exposure to online learning. ViewUndertowDetails Contact us Advanced Sales Strategy This undertow aims to build a professional and comprehensive tideway to presentation, selling and listening skills. It moreover covers increasing sales through constructive territory and journey management, and achieving behavioural and cultural transpiration by involving all levels of management.Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expenses Programme Outline Psychology of Selling Challenges and barriers to success Psychology of selling and consumer behaviour Personal motivation Programme Outline Researching, Prospecting and Getting New Clients. How to research and prospect new customers Cold calling, appointments and the visualization making unit Setting Goals and Managing Targets Journey and territory management Organisation Managing sales plans Setting goals and targets ViewUndertowDetails Contact us GET IN TOUCH Call us(+353) 42 93 33033 Have any questions?