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ManagementMinutiae- Optimum ResultsOptimum Results Contact us(00353) 42 93 33033info@optimumresults.ie Home Courses Management Training StrategicMerchantryPlanningUbietyManagementMismatchManagement First Line Management Team Leadership Train the Trainer Performance Management Leadership Skills Investigating Complaints In The Workplace Project Management IGNITE – Line & Middle ManagementMinutiaeProgramme Marketing Courses Developing Marketing Strategy Fundamental Marketing Skills Introduction to E-Marketing Sales TrainingConstructiveTelesales Sales Presentation SkillsConstructiveNegotiation Skills Sales Skills Customer Service Skills Advanced Sales Strategy PersonalMinutiaeCourses The Art of Presentation & Public SpeakingLiaison& Assertiveness Skills Stress Management Mindfulness Time Management Professional Presentation Skills Innovation & Creativity Health and Safety Courses Fire Safety First Aid General Health & Safety Anti Money Laundering Slips, Trips and Falls Manual Handling Data Protection Customer Service (Retail) Knife Safety Food Safety Level 1 Services Training and Consultancy Online Training Services Customised eLearning Courses International Customer Research Partner With Us Resources eLearning and Microlearning Learning Management Systems FAQsWell-nighUsWell-nighUs WhySegregateUs? Our Company Values Trainer Profiles Testimonials Our Clients Awards Blog Contact Us Training & Consultancy Online Training International management training Customer Research ManagementMinutiaeManagementMinutiaeOur suite of management minutiae modules are designed to requite your management team the skills and insight they need to maximise your business's performance. These modules include elements such as team leadership, first line management, mismatch management and investigating complaints in the workplace. To see increasingly detail well-nigh the training goals and content of our management minutiae courses, simply click on any of the courses below. As with all our training programmes, any of these modules can be delivered to your employees individually or in any combination with modules from any of our other training categories.Trainer Profile All of our trainers are specialist consultants in their chosen field and are worldly-wise to provide a vast value of industry knowledge throughout the training experience. This elevates our courses a step whilom your standard off-the-shelf training course. All trainers provided by Optimum Results fully comply with our ISO and HRE Quality Systems & Procedures. The criteria for the selection of trainers state that all trainers who work on Optimum Results programmes are: Educated to at least third level in a merchantry or management related discipline. Have at least 5 years of relevant merchantry management experience. Hold a recognised, formal qualification in Training of Adults. Have a demonstrable enthusiasm for the subject matter and have spanking-new liaison skills. StrategicMerchantryPlanning The StrategicMerchantryPlanning Programme is a long established, highly successful competencies minutiae programme for Managers / Directors of businesses of all size, wideness all sectors. The programme is classified by the EU’s Training Foundation (ETF) as “InternationalWeightierPractice”. Using a proven combination of group workshops and one-to-one mentoring, the programme facilitates participants to develop a strategic plan to optimise the performance of their merchantry over the next three years. Programme Overview The programme commences with an towage of current merchantry performance and the merchantry potential for growth & profitability. Seven full day workshops write the wholesale range of management competencies required to well-constructed and implement a detailed StrategicMerchantryPlan. Eight structured and vendee specific mentoring sessions squire and facilitate the minutiae of the StrategicMerchantryPlan. The Strategic Growth Plan becomes the centre focus of management, allows for ongoing flexibility and places a strong accent on implementation and measurable results. Participants who well-constructed the programme will be awarded an "AdvancedDocumentin Management Practice". You Will Receive: Seven full days of Strategic Management training sessions. An violating and detailed Strategic Growth Plan for your business. A defended mentor for eight sessions throughout the workshops. Who Should Attend Owners and Manager of businesses of any size in any sector who wish to develop a Strategic Growth Plan to optimise the performance of their merchantry over the next three years.Mentoring Each Company will be allocated a skilled and experienced, one-to-one Mentor who will provide 8 X online sessions over the undertow of the programme. This process will squire participants to make the workshop content specific to their individual merchantry and facilitate managers through the three cadre elements of the programme: Analyse current merchantry performance. Define well-spoken objectives. Devise a Plan to unzip the objectives. ViewUndertowDetails Contact usUbietyManagement After this undertow you'll fathom and understand the importance of sparsity management, identify and resolve sparsity and performance issues, deal with problems situations in a timely and constructive manner. We'll moreover imbricate the key legislation that covers ubiety management. Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expensesProgramme Overview Fully fathom and understand the importance of sparsity management. Identify and resolve sparsity and performance issues. Deal with problem situations in a timely and constructive manner Know the key legislation that governs sparsity management. Programme Outline TheForfeitof Absenteeism The Financial and Non-FinancialForfeitof Absenteeism Key Legislation Dismissal Law Disability Discrimination Harassment Law ViewUndertowDetails Contact usMismatchManagement This undertow is designed to modernize the communication, listening and influencing skills of the participants, to introduce mismatch management strategies for variegated situations, methods for handling difficult people and to explore methods of handling mismatch and the concept of "co-operative power". Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expensesProgramme OverviewModernizeyour liaison skills including listening skills, influencing skills and persuasiveness. Learn new mismatch management strategies towardly for variegated situations. Learn new skills for handling difficult people. Learn methods for handling mismatch and the concept of “Co-operative Power”.Wilta largest negotiator. Programme Outline CommunicatingPowerfullyListening and Questioning Skills Non-Verbal Language Assertiveness Influencing PeopleMismatchManagement Understanding your own tideway to handling mismatch Understanding five mismatch management strategies and when to use them. Managing the ongoing situation. Skills For ResolvingMismatchThe win/win tideway - a new model for a new state of mind. Creating cooperative power - negotiation & mediation Managing emotions. ViewUndertowDetails Contact us First Line Management In this undertow you'll learn the five key areas of management; self, people, customers, information and activities. You'll explore the concepts of strategic management thinking and learn how to analyse your merchantry to set objectives and write key issues. You'll learn how to understand, create and develop KPIs as a merchantry health trammels tool. Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expensesProgramme Overview Understanding the five key areas of management. Managing self, people, customers, information and activities. Understanding the process of strategic management thinking. Analyse your merchantry and set objectives to write key issues. Understand, create and develop KPIs as a merchantry health trammels tool. Understand how powerful an windfall people and people management can be.Programme Outline Understanding Management Company structure, culture and work methods Impact of outer world on merchantry and managerManaging Self Developing and organising self. Managers Role and Responsibilities.Managing People Managing Teams Development, motivation, discipline.Constructivedelegation Developing & Managing upper performance teamsManaging Customers Identifying Customer expectations. Increasing Efficiency Examining outputs and quality.Managing Information Problem Solving andVisualizationmaking Recording, storing, retrieving information ViewUndertowDetails Contact us Team Leadership This undertow is designed to identify the role and responsibilities of a team leader and to identify the skills and requirements for the role. We moreover examine how to develop, manage and motivate a upper performance team and set SMART departmental objectives, as well as how to evaluate the performance of a team and the individuals within it.Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expensesProgramme Overview Identify the role and responsibilities of a team leader. Identify the skills required for the role. Manage and motivate a team. Develop and maintain a upper performance team. Organise a team. Evaluate performance. Set SMART and departmental objectives.Programme Outline Managing Self Understanding The Role and Responsibilities of a Team Leader Team Leading Skills EffectiveLiaisonSkills Manage Time and Meetings EffectivelyManaging Teams Motivate and manage team members Delegate work powerfully Recruit the right people and understand important legislative requirements Develop and manage a upper performance team Managing Performance Plan and organise a team’s work load Evaluate performance Set SMART and departmental objectivesFathomthe importance of training in managing performance ViewUndertowDetails Contact us Train The Trainer This undertow explores the training model and the theories overdue sultana learning. It moreover helps participants to identify their own training style and choosing relevant content for a particular training session or group. It explores how weightier to use and present training materials, and importantly covers how to evaluate the effects of training.Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in two days with the document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expensesProgramme Overview The Training model and sultana learning. Identifying your own training style. How to segregate relevant training content. How weightier to present training material. How to evaluate the effects of training. Programme Outline The Training Model andSultanaLearning The training model How to siphon out job wringer Training and qualitySultanalearning, motivation and learning styles Training MaterialDiamondandMinutiaeTraining material diamond Writing and selecting material Selecting training templates Writing training policies and procedures Tips for constructive trainingWordageTechniques and Evaluation Methods. Components of a learning event Conducting a learning event Creating a learning environment Dealing with difficult participants Evaluation and towage methods ViewUndertowDetails Contact us Performance Management Participants will develop an understanding of weightier practice in performance management and the techniques to employ in delivering performance reviews. The undertow covers using employee minutiae and constructive goal setting to unzip organisational objectives and helps participants to develop soft skills such as assertiveness and zippy listening. Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expensesProgramme Overview Develop an understanding of weightier practice in performance management. Learn the techniques to delivering quality performance reviews. Learn to unzip organisational objectives through constructive goal setting and employee development. Develop soft skills like assertiveness, zippy listening, feedback , influencing and negotiation. Programme Outline The benefits of a PM system for managers, employees and companies Planning for performance review meetings Reviewing past performance Setting individual and departmental SMART objectives based on organisational objectives The purpose and structure of the meeting The managers roleLiaisonand soft skills minutiae Dealing with mismatch Dealing with various performance levels and improving performance Employee career minutiae ViewUndertowDetails Contact us Leadership Skills This undertow is designed to develop the skills of first line managers to powerfully manage people, information, activities and resources. It moreover covers managing time powerfully and focusing on key areas of business. Participants will moreover learn to manage upper performance teams and diamond and unhook upper quality presentations.. Leadership skills can be unromantic to any situation regarding to your professional as well as social aspects. Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expensesProgramme Overview Develop the skills of first line managers to powerfully manage people, activities, information and resources. Learn to manage time powerfully and focus on key areas of work life. Enhance your understanding f variegated management and leadership styles. Learn to develop and manage upper performance teams.Wiltproficient in designing and delivering constructive presentations. Programme Outline First Line Management and Supervisory Skills Managers role and responsibilities Techniques for constructive delegationConstructiveliaison Problem solving and visualization making Time ManagementUppervalue vs low value activities Establishing goals and objectives Assertiveness Managing meetings and the work environment Learning to say “no”ConstructiveLeadership Skills Defining your role Developing an constructive leadership style Management and Leadership styles Developing your teamConstructivePresentation &LiaisonThe importance of preparation Elements of an constructive presentation Voice, posture, eye contact Body languageConstructiveuse of equipment ViewUndertowDetails Contact us Investigating Complaints In The Workplace This undertow is designed to teach participants weightier practice in openly discussing the issues and procedures virtually the investigation of workplace complaints. It moreover works to familiarise participants with weightier practice regarding the conducting of workplace investigations, including disciplinary policies and the importance of pearly procedure.Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. 12-15 people - €75* per participant per day *Not including room hire, training aids, travel expensesProgramme Overview Openly discuss the issues and procedures virtually the investigation of workplace complaints. Familiarise participants with weightier practice regarding the conducting of workplace investigations. Programme Outline Ensuring Procedural Fairness Disciplinary policies and procedures The principals of natural justice and fairnessPearlyprocedures and the Employee Appeals Tribunal/Labour Court Planning The Investigation Communicating the investigation process Establishing the cadre issue The role of each person in the meeting Taking statements and obtaining signatures Preparing the presentations of allegations Preparing a relevant questioning strategy Ensuring confidentiality Suspension considerations Maintaining written records The request process ViewUndertowDetails Contact us Project ManagementUndertowThe project management is the willpower of initiating, planning, executing, controlling, and latter the work of a team to unzip specific goals and meet specific success criteria. This project management undertow is designed to equip participants to establish a context for project management within their organisation. It covers the wringer and planning of projects in an constructive and resulting fashion, the creation, structuring and organising of projects using project management tools, and moreover how to recognise the importance of teamwork in project management. Prices - Typical Training Day: Prior to the training day our consultants will meet with you FREE of tuition to discuss the specific requirements of your organisation. Training topics are covered in a one-day undertow with document of completion. We can tailor the whilom introduction to sales training to meet your word-for-word training requirements. Get a tailored training for your introduction to sales training today. Course: €60 per user per year. *Not including room hire, training aids, travel expense Programme Overview Welcome to our elearning series on Project Management. This series will take a “general overview” tideway to Project Management. The undertow will provide your employees with the required upskilling to well-constructed a project with confidence. The undertow contains 10 micro elearning modules tent the topics of: •Establish a context for project management within your organisation •Analyse and plan projects in an constructive and resulting fashion. •Create, structure and organise projects using project management tools. •Recognise the importance of teamwork in project management. Programme Outline What is a Project The Project Charter Estimating Timelines Negotiating Communications Measuring and Tracking HandlingTranspirationPreparing for People Problems Managing a Project Manager Completing the Project Regards,TranspirationContext -defining what constitutes a project and what constitutes project management/explain the implications of and the totality of requirements for specific projects. Project Management Fundamentals -criteria for selecting a specific strategy/defining success criteria for projects. Risk and Quality Management- identify, analyse and classify risk / developing risk plans and managing risk strategies.Transpirationand configuration management. Managing people-defining competencies required for a project/motivating and managing a team. Initial planning for projects Project mentoring and tenancy Managing contracts for project ViewUndertowDetails Contact us IGNITE - Line & Middle ManagementMinutiaeProgramme IGNITE is an unsteadfast training programme to build the knowledge, skills, conviction and skills of your middle & line managers. It is extremely flexible, permitting you to parcel together training elements that will weightier suit your business, stipulate with us concrete, measurable objectives, and decide the method of wordage you finger will be most effective. ViewUndertowDetails Contact us GDPR - General Data Protection Regulation Utilising Data Protection expert consultants & advisers, our programme strives to make a challenging journey as simple and forfeit constructive as possible. Time: 3.5 hours Training Expert: Clare Copas Aim: The aim of this workshop is to create an sensation of the implications and effects of the EU General Data Protection Regulation which legislation is enforced on 25th May 2018. Objectives: By the end of this workshop participants will: Have identified the deportment you need to take to prepare your business/organisation in whop of the GDPR implementation. Understand the concept of ACCOUNTABILITY Be enlightened of the policies, procedures, systems to implement to wilt GDPR compliant Have the knowledge to embark your roadmap towards GDPR ACCOUNTABILITY A half-day workshop which covers: Legal Principles of EU GDPR legislation Data InventoryPeccancyData Subjects Rights Privacy Statements Impacts of GDPR to Data Controllers & Data Processors Data Breaches & Data Breach Reporting Sanctions & Fines Training Methodology The training style & nature of this workshop is that of 'Facilitated Learning' in a positive, fast moving and enjoyable environment. The trainer Clare Copas will use PowerPoint slides and a workbook which the participants will take yonder with them. This workbook will help them focus on the changes that GDPR is bringing and what each department needs to whoopee in order to implement transpiration to their policies and procedures. Clare will be discussing tips & tools as to how they embark on the road map to accountability. ViewUndertowDetails Contact us GET IN TOUCH Call us(+353) 42 93 33033 Have any questions?Email us [contact-form-7 404 "Not Found"] Connect on LinkedinOptimum Results Ltd Optimum Results LimitedTheMerchantryCentre BlackthornMerchantryPark Coe's Road, Dundalk, Louth Ireland(00353) 42 93 33033Search RSS - PostsRSS - Comments Top Posts & Pages Contact 5 Steps to EffectiveMerchantryTraining. Employee Retention and Training ManagementMinutiaeHome Subscribe to Blog via Email Enter your email write to subscribe to this blog and receive notifications of new posts by email. EmailWritePrivacy Policy This site uses cookies: Find out more.Okay, thank you