optimumresults.ie - Customer Research

Customer Research

Optimumresults.ie Spined HTML

ConsumerResearch Contact us(00353) 42 93 33033info@optimumresults.ie Home Courses Management Training StrategicMerchantryPlanning Attendance Management Conflict Management First Line Management Team Leadership Train the Trainer Performance Management Leadership Skills Investigating Complaints In The Workplace Project Management IGNITE – Line & Middle Management Development Programme Marketing Courses Developing Marketing Strategy Fundamental Marketing Skills Introduction to E-Marketing Sales Training Effective Telesales Sales Presentation Skills Effective Negotiation Skills Sales SkillsConsumerService Skills Advanced Sales Strategy Personal Development Courses The Art of Presentation & Public SpeakingLiaison& Assertiveness Skills Stress Management Mindfulness Time Management Professional Presentation Skills Innovation & Creativity Health and Safety Courses Fire Safety First Aid General Health & Safety Anti Money Laundering Slips, Trips and Falls Manual Handling Data ProtectionConsumerService (Retail) Knife Safety Food Safety Level 1 Services Training and Consultancy Online Training Services Customised eLearning Courses InternationalConsumerResearch Partner With Us Resources eLearning and Microlearning Learning Management Systems FAQsWell-nighUsWell-nighUs Why Choose Us? OurVisitorValues Trainer Profiles Testimonials Our Clients Awards Blog Contact Us Training & Consultancy Online Training International management trainingConsumerResearchConsumerResearchConsumerResearchConsumerPerceptions is our sister visitor which specialises in providing our clients with customers’ insights through mystery shopping, consumer satisfaction surveys and consultancy, using customers to measure the service they receive at each stage of their interaction with a business. Insights from the customers perspective results in a greater understanding of customers that can be used to unhook a largest level of consumer service, and ultimately greater loyalty and higher sales. Visit theConsumerPerceptions WebsiteCustomer Perceptions ServicesMystery ShoppingMystery Shopping is used as a method to collect data and feedback from the consumer well-nigh their wits in dealing with a merchantry with the aim of promoting consumer engagement. Mystery shoppers (also tabbed secret shoppers) act as real customers, evaluating the store and interacting with the staff. They then well-constructed an on-line report to record their experience. Trained mystery shoppers are sent into a merchantry to evaluate their wits as a customer. Recorded Mystery ShoppingVideo and audio mystery shopping captures the reality of the consumer wits using state of the art covert video and audio recording equipment. Evaluations are conducted by specially trained mystery shoppers who records the quality of services delivered. Recording mystery shopping gives an well-judged picture of your consumer engagement and what is going on within your business. The consumer visits and calls are recorded and hands accessed via a link in the report that is specifically designed to capture the information you need. The output of these results is an invaluable training tool to modernize the service you deliver, and the opportunity to enhance your engagement with customers. Competitor AnalysisCompetitor wringer allows you to measure or benchmark your own performance versus your competitors. We will develop a research programme tailored to meet your specific needs and merchantry objectives, making competitor wringer one of the most effectivve consumer engagment solutions on the market. The results of this research will indulge you to evaluate and assess your competitor’s strengths and weaknesses. This information will requite you a clearer understanding of the marketplace so that you can retread your merchantry strategy to meet waffly conditions and ultimately to increase sales.ConsumerSatisfactionCustomer Satisfaction Surveys can be conducted squatter to face, by telephone or online to gauge your customer’s satisfaction levels and consumer loyalty. Our objective is to unzip maximum insight from thoughtfully designed surveys, some of which take only a couple of minutes to complete. This is a fast and efficient method to get a well-spoken understanding of what your customers’ opinions are on your product or recent changes you may have made to your business, and can be a cornerstone of your consumer engagement platform. OnlineConsumerSurveysOnline Surveys indulge you to discover the opinions of your customers or specified market. Surveys are designed to collect the data you require for your consumer and employee engagement solutions. Respondents input their own data. This is stored electronically and is misogynist much quicker and at a lower forfeit than traditional mystery shopping. We have in glut of 5,500 shoppers/field researchers throughout Ireland who we can target specifically to well-constructed these surveys so you obtain the relevant data to modernize your merchantry and increase sales.ConsumerServices TrainingA customer’s impression of any visitor is founded on how the front-line staff handle the initial moment of contact. AConsumerService TrainingUndertowwill provide your staff with the essential skills to deal with your customers and promote consumer loyalty. By participating in a consumer service undertow your staff will learn essential liaison skills and develop conviction to handle difficult consumer situations in a positive manner. This will indulge them to create opportunities for the merchantry and ensure that the weightier possible service is stuff delivered to your customers, to enhance your consumer engagement and to increase sales. Satisfied Customers Mystery Shops Surveys Completed Hours of TrainingGET IN TOUCH Call us(+353) 42 93 33033 Have any questions?Email us [contact-form-7 404 "Not Found"] Connect on LinkedinOptimum Results Ltd Subscribe to our mailing list Leave this field empty if you're human: Optimum Results LimitedTheMerchantryCentre BlackthornMerchantryPark Coe's Road, Dundalk, Louth Ireland(00353) 42 93 33033Search RSS - PostsRSS - Comments Top Posts & Pages Contact 5 Steps to EffectiveMerchantryTraining. Employee Retention and Training Management Development Home Subscribe to Blog via Email Enter your email write to subscribe to this blog and receive notifications of new posts by email. EmailWritePrivacy Policy This site uses cookies: Find out more.Okay, thank you